Frequently Asked Questions
We will continue to make any and all necessary repairs and cleaning to the apartment prior to your move in date.
Yes, we have 24-hour standby maintenance to address emergency calls.
You can submit a maintenance request in your Resident Services account or call the office with your request as well.
Maintenance issues are handled in the order in which they are received with any emergency maintenance needs taking precedence.
No, If you prefer to be, that is fine, but maintenance can perform the work without you present.
If locked out, you can call either the leasing office or the standby maintenance phone and once identification is verified, we will unlock your door for you.
Yes, we encourage residents to make their apartment feel like home as long as there are no permanent modifications being done.
Swimming pool with large sundeck, carports, and 24-hour emergency maintenance
Normal operation hours for the community pool are between Memorial Day and Labor Day from 10am - Dusk.
While there is no assigned parking, there is plenty of parking available at each building with reserved carports available on a first come, first serve basis.
Each of our apartments come with a stackable washer and dryer installed.
Yes, we allow dogs and cats in select buildings.
There is a $150.00 non refundable pet fee due at time of move in and $20.00 a month for pet rent.
There are breed and weight restrictions for dogs, you may contact the leasing office for more details.
There is no pet park at Emerald Park, however, there are several close by the community.
Apartments come with a gas range, refrigerator, dishwasher and stackable washer and dryer
We do not, but we do work closely with a furniture rental company.
We are able to offer lease terms from 6-15 months.
Due to COVID-19 we will no longer be able to accept packages in our office.
There are no set quiet hours but at all times we ask our residents to be courteous to their neighbors.
There is no cost to take a tour, though we do ask that you have your picture identification present for verification purposes.
Appointments are encouraged, though, not necessary. Walk-ins are welcome.
Our Property Managers are always accessible to our residents.
Applications are on our website.
How long does it take for an application to be approved?
Security deposit, Administrative Fee, and rent will be prorated from the date of move in.
Our Leasing Consultants are happy to provide any information for first-time renters.
WIPS, by mail, and through your Resident Services account where you can set up one time payments and enroll in auto pay.
Through your Resident Services Account under the payments tab.
There are additional fees for Internet service, Dish Network and carports.
You are not required to purchase renters insurance, though it is encouraged.
Included utilities are the gas for cooking, heating, and hot water. Trash removal and sewer services are included as well.
You will set up your electricity through Consumers Energy.
We offer a wide variety of TV and Internet options through Bloom Broadband.
There are no promotional bonuses offered.
Residents are allowed to have as many guests as they feel. Residents are responsible for their guests actions.
All of our rates are pre-determined and non-negotiable.
Security deposits do not transfer between apartments.
Subleasing is prohibited per the signed lease agreement.
If you break your lease early, a 60-day notice is required, and the fee is 200% of your monthly rental rate.
Emerald Park is conveniently located along the public bus route with a bus stop just outside the community entrance.
Beaches, shopping, restaurants, and parks
Meijer, Walmart, Kohl's
Biggby Coffee is 1.4 miles away
I-94 Exit 29, M-139, Nickerson, Union
Napier Avenue and Nickerson Avenue
Didn't find an answer?
Our team is always ready to answer your questions.
The complex is quiet and well kept. Maintenance is excellent, always quick to resolve any issues. The staff is friendly and always helpful. Kalamazoo has a lot to offer and everything is easily accessible from the complex. - Verified Resident- Apartment Ratings
This is a quiet, well-kept community. Our neighbors are friendly and the community is peaceful and relaxing. The office and maintenance staff are friendly, professional, and knowledgeable. Great place to live! - Verified Resident- Apartment Ratings
I have lived here over 20 years and am very satisfied with my apartment. Maintenance staff is outstanding and the grounds are well maintained. The pool is nice and is kept clean. Have recommended Emerald Park to others. - Verified Residents- Apartment Ratings
Good service,management very helpful and Maintence very good, property well kept pool area is very clean, the grounds are clean of garbage and debris well lighted at night I would highly recommend this community - Verified Resident- Apartment Ratings
Management is great..grounds always look perfect..any maintenance problems are handled quickly and professionally...very happy and I have recommended Emerald park to several people. - Carol- Google
Tatiana the property manager has been doing a wonderful job handling the issues I have. She literally took the time to personally walk over to see first hand what I was talking about in order to facilitate things. Thank you - Terry- Google
The apartment was beautiful, better than I expected. And the staff, including the complex manager made my move in attainable. I Love my new apartment. - Randy- Google